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Wednesday, Mar 20, 2002

paper chaser

"This is one of the great puzzles of the modern workplace. Computer technology was supposed to replace paper. But that hasn't happened. Every country in the Western world uses more paper today, on a per-capita basis, than it did ten years ago. The consumption of uncoated free-sheet paper, for instance�the most common kind of office paper�rose almost fifteen per cent in the United States between 1995 and 2000. This is generally taken as evidence of how hard it is to eradicate old, wasteful habits and of how stubbornly resistant we are to the efficiencies offered by computerization. A number of cognitive psychologists and ergonomics experts, however, don't agree. Paper has persisted, they argue, for very good reasons: when it comes to performing certain kinds of cognitive tasks, paper has many advantages over computers. The dismay people feel at the sight of a messy desk�or the spectacle of air-traffic controllers tracking flights through notes scribbled on paper strips�arises from a fundamental confusion about the role that paper plays in our lives."