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Thursday, May 30, 2002

now hear this

more fucking phone repair nonsense. my expedited service call time between 8 and 10 am came and went. apparently, they came by twice but did not follow the instructions for gaining access to my apartment. that my building has no buzzer makes it difficult but hardly impossible. that they had explicit directions to call my cellphone (the guy on tuesday had no difficulty with these instructions) should have made the task manageable for anyone with a functioning brain. now i realize that isnt a prerequisite condition for the job of telephone repairman. the most ludicrous excuse that the mci rep gave me was that the repairmen 'are not required to call' a customer. so the telephone company wont use the phone to call a customer in order to facilitate a repair even if that is the only way to get at the repair. the guy on the phone kept asking me if they could access the box with a ladder. so they are willing to risk injury and jump through hoops to get to the roof when all they had to do was pick up the phone, which is their fucking business! but they are not obligated to do so. to make matters worse, the rep said that since the service was for an mci customer but the repairman worked for verizon, the verizon subcontractor would not go out of their way to get the job done, but it was the verizon repairman that fucked the line up to begin with. its not my line thats broken (but the roof access is through my apartment), its my upstairs neighbors line, which was fine until the repairman came to fix my line on tuesday. now im forced to wait possibly until six pm. how much do you want to bet this guy fucks something else up, if he even shows at all?