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tom moody


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Posting this live from Symantec Hell. Mac users please stop reading and keep your comments to yourself. I prefer my PC but this is the downside. Yesterday my Norton Internet Security and Antivirus switched off. I rebooted, ran security and antivirus scans, no bugs shown, but my assumption is some internet pest has found a way to turn off Norton and not allow the user (under "Options") to turn it back on. Call the 800 number, go through all the voice prompts, push 1 for "virus" (big mistake) and after 30 minutes get routed to an Indian call center. (A big fuck you to Symantec for screwing your own countrymen out of the shit wages they need.) The Indian gentleman asks me to do what I already did, which is run the security risks scan. I tell him it pulled up no threats, but I assume there's a threat because my Norton can't be turned on. He says he can't help me and will transfer me to a technician who "will help you get your Norton turned back on." That was 30 minutes of holding ago. Can anyone recommend a good security/antivirus product for the PC/Windows other than Norton?

FWIW I use Firefox for browsing and the firewall that came with Windows Service Pack 2 so I'm not completely naked here.

UPDATE: One of Thomas Friedman's shock troops of the capitalist future in Bangalore or wherever walked me through an uninstall/reinstall and Norton is back up now, with one lingering Live Update issue that may require yet another uninstall/reinstall. Total phone time: approximately 2.5 hours. At least they didn't charge me. Thanks, Paul, for the info on other companies. For the record I am not a prejudiced person but I believe American companies have an obligation to the communities that nurture them (meaning, provide basic needs and a good lifestlye for the executive class) not to export jobs.

- tom moody 1-12-2005 9:09 pm [link] [7 comments]